FrenchPorte, LLC is the manufacturer of an aluminum French style overhead garage door. FrenchPorte certifies that all of our overhead garage doors are constructed of the finest material available and assembled with the best possible workmanship. There is a limited lifetime warranty to the homeowner.
To make a claim under this warranty, contact us immediately in writing or by phone at the address listed below:
C/O Warranty Claims
4015 Oliver Street
Chevy Chase, MD 20815
Please provide the following info:
- Date & location of purchase.
- How to contact warrantee.
- Where the door was installed.
- A detailed explanation of problem with pictures if possible.
- Who did the installation.
Upon receiving your warranty claim, a Frenchporte representative will contact you concerning your warranty issue and let you know who will be out to inspect the problem, and when. Once the inspection has been completed Frenchporte will contact you informing you as to how the warranty issue will be corrected if covered.
What this Warranty covers
Frenchporte certifies our line of doors free of defects when used properly, installed properly, and maintained accordingly.
Paint: We certify that the original powder coated paint will be free of defects (chipping, fading, and peeling) for a period of five years. Paint peeling, chipping, and fading will not be covered if the problem is due to an improper install, unusual wear and tear, limited or no maintenance, or other uncontrollable environmental factors. Example of environmental factors: Areas subject to excessive salt atmosphere. This warranty does not cover specialty painted doors.
Polycarbonate Window Panes: We certify the polycarbonate panes used in the manufacturing of our overhead garage doors to be free of defects, including, but not limited to fading, discoloration, or cracking for a period of 5 years. Polycarbonate should be cleaned and maintained with water to avoid the risk of damage.
Aluminum: We certify the aluminum used in the manufacturing of the Frenchporte overhead garage doors for a period of 20 years. We also certify that each door is constructed of the best quality aluminum available to us. We recommend regular cleaning of your aluminum door to avoid damage caused by uncontrollable environmental factors. This warranty will not cover dents, scratches and damage caused by foreign objects.
What this warranty does not cover
FrenchPorte, LLC does not cover garage door hardware (track, spring, etc…), installation of the garage door by a representative of a company other than Frenchporte or the automatic garage door opener. Frenchporte, LLC only covers the garage door sections themselves. Contact your garage door dealer or local installer for warranty issues concerning hardware and installation.
- Over use of the garage door which caused abnormal wear and tear on the door, normal wear and tear, problems caused from misuse, abuse, failure to maintain the door, or a result caused by elements out of our control, such as a natural disaster
- Problems caused by additional painting or added hardware beyond the FrenchPorte, LLC standard
- Incidental or consequential damage
- Damage caused by a foreign object crashing into and damaging the garage door
- All hardware, track, wood, any additional hardware need to install door, and springs
- Failure or poor performance due to install
This warranty covers the maximum liability for our product. Frenchporte, LLC is not liable for indirect, special, consequential, or incidental damages. Your sole and exclusive remedy with respect to any and all losses or damage resulting from any cause whatsoever shall be specified herein. Frenchporte, LLC makes no other guarantees, warranties, either expressed or implied including implied warranties except what was expressed herein. In the event state laws do not allow the exclusion or limitations of incidental or consequential damages, the above limitations or exclusions may not apply to you.